The last place I would expect to hear even a glimmer of doubt about the performance potential of gaming PCs would be Alienware. Yet Alienware’s Marc Diana spills that 32-bit machines just aren’t cutting it at the pure performance level …

The human said here.

Patrick of Locust VAlley NY (12/28/05):
I was lured into buying a very expensive laptop. The model is the area 51m 7700. The reason I bought the machine was because Alienware states that the machine has an upgradable/user removable video card. I recently called the company to enquire about a price for a later model video card. I was told that my system is not configured to handle that video card.

The human said here

Timothy of Breckenridge CO (12/26/05):
I ordered a workstation from Alienware that cost $4,200. Four days after I recieved it there was a software problem with the mup.sys driver that prevented the computer from booting into Windows. I was told that the only way to fix this problem was downloading drivers from their website, and then putting them on a floppy disk.

The human said here

Debra of Huntington, NY (12/7/05):
A customer service nightmare!! After being hounded by my 14-year-old to replace her old Dell laptop with the compact, hip ALIENWARE version, I spent over $2400 for a basic laptop. With a promise of a $600 rebate special and a $99 shipping rebate I felt a little better about the cost. Unfortunately, I have been trying to get the rebate forms from them for over 5 months.

The human said here

Alienware has continued to screw me also. I purchased my first Alienware about a year and a half ago. Recently it died. The hard drives are corrupted and the computer will not even allow me to reformat the drives. I purchased two new drives to try an install from scratch and I have had no luck. Alienware offers no support for their claimed “top of the line computer and customer support”.

The human said here

Purchased an Alienware Area51-m7700 along with the premium 3 year onsite warranty (about $3500 total) in March of 2005. After many delays, the 14 day turnaround turned into a month and I finally received at the end of April. Towards the end of summer I started calling tech support about my screen occasionally fading in and out and flickering.

The human said here